Contact

There is no form on this page and no chat widget in the corner. Write to

[support email — to confirm] and a person reads it.

Before you write

Put your order number in the subject line if you have one. It is the difference between an answer and a reply asking for your order number.

If the question is about whether a vial fits a case, the answer is probably already on the product page: every case is drawn to its real interior in millimetres, with a fit checker for 3ml, 10ml and 30ml vials, and the comparison page puts them side by side. If it is not there, tell us the outside diameter of the vial and we will tell you straight.

What we can answer

• Whether something fits, and what the measurement is.
• Where an order is, and what to do if it arrived damaged.
• Returns, exchanges and refunds — the rules are on the returns page.
• Wholesale and larger quantities.
• A product we do not stock but should.

What we cannot answer

We sell storage and transport equipment and consumables. We do not sell, supply or advise on any drug, peptide or medicine, and we give no medical advice of any kind.

That means we cannot tell you what to store, how to reconstitute anything, what diluent your material takes, how long any substance stays good, or whether a product is suitable for a medicine you own. Those questions belong to whoever supplied or prescribed it. We will not guess, and an answer from us would be worth nothing if we did.

How long we take

One working day for most things. Longer if the answer needs a tape measure and the sample is not on the desk, in which case we will say so rather than go quiet.

By post

[legal entity name — to confirm] [mailing address — to confirm]

Post is for formal notices. For anything you need an answer to this week, use the email address.